If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the original and return shipping costs, as well as any duties, taxes, and/or customs charges that may be incurred on the package on the original and return shipments. What if my package was refused or undeliverable? Please note that shipping fees will not be refunded if your order does not arrive in the estimated delivery window. At that point you will need to accept the package, then contact us to initiate a return.ĭue to the impact of COVID-19, shipping carriers are not able to guarantee delivery dates at this time. Once a package leaves our facility the order cannot be cancelled. If the client refuses to pay the fees and the package is lost in transit or abandoned by the carrier, Tres Piñas will not be held responsible and will not refund the client for the missing objects. Whatever each country decides to charge for duties is a governmental decision, something we do not have any influence or control over.Tres Piñas will not accept returns due to an objection with the custom charges. Please note all taxes and duties charged from their local Government are the sole responsibility of the buyer and will not be refunded or reimbursed by Tres Piñas for any reason. What are the taxes and duties I will have to pay? Please ensure shipping confirmation details are kept securely in case further investigation is required. Once parcels are set out and tracking numbers are given, Tres Piñas is legally not responsible for lost or damaged goods. What if my item is not delivered or is lost in transit? We do not guarantee arrival times on international shipments. This includes your apartment number and correct postal code. Please make sure you include your COMPLETE address when entering it in the checkout process. Tres Piñas is not responsible for return shipping if the customer enters the wrong shipping address during checkout.
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